Major changes are on the horizon for UK banks from October 2025, with customers of NatWest and Santander set to be affected. From branch closures to increased fees, there are several factors that Brits need to keep an eye on as we transition into autumn.
If you bank with NatWest or Santander, it’s time to sit up and take notice, as these changes could have a direct impact on you. Other banks and building societies are also shaking things up, potentially altering how people save money and utilise their local branches.
These impending changes were recently highlighted online by Caroline, known on TikTok as caroline.shops, who uses her platform to discuss money saving tips. She aimed to raise awareness about the upcoming alterations, as Brits are being encouraged to adapt their banking habits.
In her video, Caroline explains: « There are some big changes happening in UK banks and building societies in October and you need to know about them. From interest rate changes to bank closures – there’s lots going on at the moment that you need to keep on top of.
« Firstly, branch closures. NatWest is continuing to shut down a lot of its branches, including Romsey in mid-October and Santander’s branch overhaul means that there’s more branches closing and reduced hours. »
She added: « A quick translation – basically face-to-face banking is being phased out fast. The Bank of England has kept rates at 4% this month – that means that most mortgages and saving rates won’t really move in October, but economists reckon that the next big change could come later this year, so keep an eye out if you’re thinking of fixing a mortgage or locking in a savings rate.
« There is also a business banking shake up happening at Santander from October 1. It’s moving a lot of its small business customers to a classic tariff. This means different fees, new charges and more expensive overdraft fees.
« And, if you’ve got a treasurer’s account with them, watch out. There is now a £4.99 monthly fee for these – unless you’re a charity or if you’re exempt.
« Exciting news if you’re a saver – Hargreaves Lansdown has now introduced a cash ISA into the market. It’s offering 3.45% interest, but it is variable so rates can fall on that. »
Following her financial update, numerous individuals responded to express their gratitude to Caroline. Followers praised the « helpful » guidance she had shared.
One individual commented: « We have no banks in our town at all. » Another also wrote: « Cash is the king. Not digital. »
The Santander website reveals that whilst there is currently no charge for customers holding a treasurer’s account, a monthly fee of £4.99 will be introduced from October 1 2025. Registered charities, charities exempt from registration and organisations with excepted charity status will be exempt from the monthly charge.
Earlier this year, the bank announced it would shut 95 of its UK branches in 2024, whilst also cutting operating hours at additional locations. The move was implemented to support the bank’s digital transformation strategy.
Whilst certain branches are transitioning to « counter-free » operations, others have reportedly been converted into « work cafes. » These modifications are attributed to customers increasingly embracing online and mobile banking services. Customers can locate specific closure dates, revised opening hours and service information for affected areas via the Santander UK website.
This year NatWest also confirmed it would be shutting numerous branches nationwide. Closures commenced in September 2025 and will extend into early 2026. To check whether your local branch is affected, visit the official NatWest website.
