Nationwide Building Society has clarified its processes after concerns were raised by a customer. The person got in touch claiming that their credit card had been frozen due to « fraudulent transactions ». They said they were currently waiting for a new card to be sent out to them.
They explained: « There have been two delays so far (due to an IT issue your end). How can I make my monthly minimum payment without incurring missed payments charges? »
The building society responded to say that there were several options available to the customer. The group said: « You can make your payment by calling us, making a transfer, set up direct debit or visiting one of our branches. »
The provider also directed the customer to a page on the Nationwide website with more information about how to pay their credit card. You can pay your credit card through the internet bank service or in the app.
The customer went on to say that they had made a payment through the app on January 21, but it « still hadn’t credited off the remaining balance from the cancelled card ». The savings giant responded to explain the timeframes involved.
Nationwide said: « Payments usually take one to two working days to clear. If you’ve already made a payment, and it’s been more than two working days, please start a chat in the Nationwide banking app or through Internet Banking, or give us a call. »
In other Nationwide news, you can get a £175 payment if you switch your current account over to them. The offer is available when you move your account from a non-Nationwide provider over to a new or existing FlexDirect, FlexAccount or FlexPlus account.
You need to carry out a full switch using the Current Account Switch Service, including closing your old account. You must complete your switch within 28 days.
You also have to pay in at least £1,000 and make one debit card payment within 31 days of either opening your account or applying to make the switch. Customers will not be eligible if they previously received a current account switch offer from the group since 2021.
However, there are two exceptions to this; if you previously had a switch payment for switching to a sole account, you may still be eligible for the bonus cash if you switch to a joint account, and vice versa.
For the latest money saving tips, shopping and consumer news, go to the new Everything Money website.
