Barclays customers that have been left out of pocket following the bank’s technical issues at the end of last month can try and reclaim their lost funds, according to Martin Lewis’ Money Saving Expert.
The first reports of lengthy delays in sending or recieving payments were made on January 31 and have dragged on for several days.
As a result of the technical mishaps, customers may have been unable to make essential payments and incurred charges. It may also have impacted those completing tax self-assessments ahead of the January 31 deadline.
Earlier today, Barclays said the issues had been resolved, but that it was still working to « bring balances up to date » and « address any outstanding issues ».
Martin Lewis wrote on X: « Out of pocket after Barclays outage? Some help… »
Moneysavingexpert.com sets out four steps customers can take to reclaim their lost cash.
The first step is a simple one: « Keep a record and gather evidence of any costs incurred ». The advice says to consider « taking screenshots and keeping any relevant emails, letters or receipts » to demonstrate that you have lost money as a result of Barclays’ technical errors.
Step two is to make certain the communications you’ve received from Barclays are genuine as there may be scammers seeking to exploit the situation.
The bank said it was proactively contacting customers. If in doubt, end any communication about the issue with anyone you have not contacted yourself. After that, call Barclays yourself.
The bank has said it is « sorry for any disruption and will ensure that no impacted customer is left out of pocket ». However it’s not clear if a compensation payment will also be paid. It could be worth asking, the financial advisers suggest.
The fourth step is to formalise your complaint if you feel you have not been satisfactorily been reimbursed.
You can contact Barclays and go through their official complaints process.
If that doesn’t work, you can always escalate it to the Financial Ombudsman Service.
