A man was bemused to keep wrongly receiving letters from HMRC to his home despite his efforts to stop the issue.
He reached out to the tax body over X pleading for help to stop the constant letters.
He said: « Please help. I’ve been receiving letters for someone who doesn’t live at my address.
« This has been going on for a long time, a few years I’d guess. Every letter I receive I return to sender, but this doesn’t work as the letters keep arriving. How do I fix this? »
A member of the customer support team responded: « Sorry for any inconvenience caused to you by this.
« When a letter is returned back to us we’d seek to stop any further post being sent out as soon as possible. Have you been in touch with our income tax department about this? »
But the man protested that he had sent many of the letters back to no avail. He replied: « I have returned to sender many letters over the years, maybe 20+.
« I still receive them. I’d love this to stop. Please tell me the contact details/specific office for the income tax department. »
The tax authority then advised him to get in touch with an adviser from the income tax department after the weekend, sending him a link to this webpage with information with how to get in touch with an income tax enquiry.
The man pressed his case and said he had tried talking to HMRC. He explained: « I spoke with HMRC. They can’t help.
« The advice is to return the letter to sender, which I’ve been doing for years now. I guess I’ve sent 25+ letters back to HMRC and yet I keep receiving them. This option should either work, or there has to be another option. »
HMRC further explained to the man the process for getting help. The group said: « The adviser on the helpline would have guidance available to refer this issue to the team responsible.
« You should contact the helpline again and ask for a referral to be issued for the record to be updated. »
You can call HMRC with a PAYE and income tax query relating to issues such as tax overpayments or underpayments, or if you are having issues setting up a personal tax account.
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