Lloyds introduces major change as 162 branches to close in 2026 | Personal Finance | Finance
Lloyds Banking Group has introduced a new change that means millions of customers will no longer be able to open accounts in its branches, forcing them to do it online. Staff will no longer open joint, premium or student accounts in branches, nor will they switch customers from other banks.The move has been seen as a sign of "the death of branch banking", coming amid the banking group’s plans to close 162 banks by the end of 2026, with more scheduled for 2027.Internal documents seen by The Telegraph reveal that Lloyd's Bank employees will redirect customers to its app or website to open an account.Martin Quinn, of the group Campaign for Cash, said: “In-person bank branch services are vital for consumers. People do not want to talk to a machine, they want to deal with real people.“High s...










